If for any reason you’re not fully satisfied with your purchase, you can return new, unused, and unaltered items within 30 days of receipt for a full refund. Items returned after 10 days. We kindly ask that all returned items be in their original packaging and condition. Items returned after 15 days cannot be accepted.
Easy Exchange Process
To make exchanges convenient, simply return the item using your preferred carrier within 15 days, and place a new order for the desired item.
Return Shipping and Refund Processing
Customers are responsible for return shipping costs. Refunds are processed within 7-14 business days of receiving the returned item and cover the item price only, excluding any shipping, handling, duties, or other fees. If your refund has not been received within 14 days, please contact us for assistance.
- Initiate a Return: Contact our customer service team at txusedparts@gmail.com, support@txusedparts.com or +1-346-381-7887 to initiate a return. Provide your order number and reason for return.
- Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RMA) and instructions on where to send your return.
- Ship the Item: Package the item securely and include the RMA number. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Eligibility for Returns
- Time Frame: Returns are accepted within 10 days from the date of delivery.
- Condition: Items must be returned in the same condition as received, including all original packaging, documentation, and accessories.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Processing TIme: 15 Days
Non-Returnable Items
- Special Orders: Items that were ordered specifically for you.
- Electrical Components: Due to the nature of electrical parts, these items are non-returnable.
- Clearance Items: Items marked as final sale.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not permitted as we begin processing your order immediately.
Damages and Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within three business days of receipt, keeping all packaging for inspection.
Order Accuracy and Support
If you receive an incorrect item, we will cover the return shipping and correct your order promptly. International buyers are encouraged to contact us before sending back any items to ensure a smooth process.
Thank you for choosing TX Used Parts. For further assistance, our customer service team is always here to help.
Contact Us
Business Address: 12510 W airport Blvd Sugarland TX 77478, United States
Email: txusedparts@gmail.com, support@txusedparts.com
Phone Number: +1-346-381-7887
+1 405 586 0054
Contact Form: Get in Touch
Company Name: TX Used Parts
Customer Services: Monday to Friday from 9 a.m. to 8 p.m